PARA QUALQUER DÚVIDA, LIGUE: CENTRO EDUCATIVO - 912 092 520 | GERAL - 911 997 434 (CHAMADA PARA REDE MÓVEL NACIONAL)
  • EMAIL
  • CONTACTOS
  • INTRANET
Anges
  • ANGES
    • Presentation
    • Governing Bodies 2022-2026
    • Advisory Board
    • Associates
    • Partnerships
    • Documents
    • Newsletter
    • POLÍTICAS
      • Child Protection Policy
    • News, Notices and Opportunities
  • FORMAÇÃO
    • Courses
    • Certificates
    • Archive
    • Trainers
    • Funded training
  • Events
  • ANGES Aging Simulator
  • DISTINÇÕES
    • Social Merit Medal – Gold Grade
    • Social Merit Flag
    • Prize for caring
  • Books
  • Projects
  • Viseu Dão Lafões Social Innovation Incubator
  • REVISTA RIAGE
  • Contact
  • English
    • Português
    • Español
Login / Register
0 Wishlist
0 items / 0.00€
Menu
Anges
0 items / 0.00€
Home Sem categoria 6th Edition | Executive Master in Quality Management Systems in Social Organizations
Master in people and team leadership
Master in people and team leadership 190.00€ – 350.00€Price range: 190.00€ through 350.00€
Back to products
April 12 | The Art of Solving Challenges: Design Thinking for Third Sector Leaders
April 12 | The Art of Solving Challenges: Design Thinking for Third Sector Leaders 30.00€ – 50.00€Price range: 30.00€ through 50.00€

6th Edition | Executive Master in Quality Management Systems in Social Organizations

880.00€ – 1,100.00€Price range: 880.00€ through 1,100.00€

Promotional product regulated by Decree-Law no. 70/2007of March 26 – “Law on Sales, Promotions and Liquidations” – in its current wording.

Possibility of APCER Internal Auditor Certification

ANGES Members: 880€ | Non-Members: 1100€

The training can be paid for in 10 installments, one at the time of registration and the rest between March 2025 and November 2025 (if registration takes place in March, two installments must be paid in that month)

ANGES Members: 10 x 88€ | Non-Members: 10 x 110€

If you wish to pay in installments, please request a registration form by emailing geral@anges.pt.

 

 

Clear
Compare
Add to wishlist
SKU: MESGQOS6-1 Category: Sem categoria
Share:
close
Cursos
  • December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) 0.00€ – 30.00€Price range: 0.00€ through 30.00€
  • December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) 0.00€ – 30.00€Price range: 0.00€ through 30.00€
  • December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) 0.00€ – 30.00€Price range: 0.00€ through 30.00€
  • December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) 0.00€ – 80.00€Price range: 0.00€ through 80.00€
  • December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) December 3 | Nursing care for the elderly (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) (Cópia) 0.00€ – 30.00€Price range: 0.00€ through 30.00€
  • Framework and Objectives
  • Timetable and syllabus
  • Trainers
  • Evaluation and Certificate
Framework and Objectives

Framework and Objectives

FRAMEWORK AND OBJECTIVES

The growing importance of social economy organizations has boosted and demanded the adoption of new management tools and methodologies, in a drive to improve responses and services.

A dynamic promoted by a higher level of demand from families in particular and society in general. This positive, dynamic and growing evolution makes it possible to provide organizations with distinctive technical and human skills that facilitate excellent services and responses, with the fundamental purpose of ensuring that the needs and expectations of families and the community are met.

With this Master’s degree, professionals and social organizations strengthen their individual skills and improve collectively:

  1. Provide trainees with the skills to implement and manage a quality management system;
  2. To know and implement the different normative references available for the social sector;
  3. Gain competence in promoting positive and transformative organizational change;
  4. Acquire the skills required for certification as an internal auditor;

DESTINATIONS

Managers of social organizations; Technical and technical directors of social organizations; Managers of social organizations; Managers and technicians involved in quality management systems;

FUNCTIONING

Classes will be held online via the ZOOM platform, which will allow trainers and trainees to share and ask questions without leaving home, avoiding travel and logistical hassles, and to attend and participate in classes from anywhere. The timetable presented shows concern for reconciling family and work, through a more extensive calendar in terms of time, with fortnightly sessions, on Fridays, from 6.30pm to 10.30pm, and on Saturdays between 9am and 1pm, smoothing out the workload with different trainers, allowing students to research and read the documents shared in good time between sessions.

Timetable and syllabus

Timetable and syllabus

INAUGURAL LECTURE

March 21st | 2pm to 6pm

1st MODULE: LEADERSHIP AND ORGANIZATIONAL COMMITMENT (4h)

March 14 | 2 p.m. to 6 p.m. | President of ANGES

Syllabus:

  • Leading efficiently;
  • Communicate effectively;
  • Promoting well-being;
  • Managing and motivating people and teams.

2nd MODULE: MANAGEMENT BY PROCESS (8h)

March 21st – 2pm to 6pm & March 28th – 2pm to 6pm | Dr. Francisco Melo

Syllabus:

  • Identify, characterize and analyze the different processes in the QMS;
  • Processes and their interactions;
  • Processes, procedures and work instructions;
  • Methodologies and evaluation criteria;
  • Authority and responsibilities;
  • Availability of resources.

3rd MODULE: UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT (8h)

April 04 – 14h00 to 18h00 & April 11 – 14h00 to 18h00 | Dr. Francisco Melo

Syllabus:

  • The importance of understanding the organization and its context;
  • Tools and techniques for understanding the organization and its context;
  • Articulation of organizational and contextual analysis and risk-based thinking.

4th MODULE: ADVANCED IT TOOLS (8h)

09 May – 14h00 to 18h00 & 16 May – 14h00 to 18h00 | Dr. César Gonçalves

Syllabus:

  • Excel as a quality management tool and resource;
  • Statistical data processing;
  • Data import;
  • Pivot tables;
  • Date and time functions.

5th MODULE: GDPR WITHIN THE QMS (4h)

May 23rd – 14h00 to 18h00 | Dr. João Castro Faria

Syllabus:

  • The GDPR and the new data processing paradigm;
  • Data processing in 3rd sector institutions: problems associated with the various social responses;
  • The new data processing obligations and their practical implementation;
  • General principles of data processing, responsibilities of data processors and rights of data subjects;
  • Role and responsibilities of Data Controllers, subcontractors;
  • The role of the Data Protection Officer: profile and skills;
  • The four dimensions of the RPGD: physical security, IT, procedures and changing mentalities.

7th MODULE: RISK-BASED THINKING (8h)

May 30th – 2pm to 6pm & June 6th – 2pm to 6pm | Dr. Francisco Melo

Syllabus:

  • Concepts of risk-based thinking;
  • Concepts and risk identification;
  • Risk analysis;
  • Risk assessment;
  • Risk management;
  • Risk monitoring and review.

7th MODULE: QUALITY MANAGEMENT TOOLS (8h)

June 13th | 2pm to 6pm & June 20th | 2pm to 6pm | Dr. Francisco Melo

Syllabus:

  • Flowchart;
  • Ishikawa diagram;
  • Check sheets;
  • Pareto diagram;
  • Control Cards;
  • PDCA;
  • SWOT analysis;
  • Risk Analysis – FMEA.

8th MODULE: LEGAL AND NORMATIVE REQUIREMENTS FOR THE THIRD SECTOR (8h)

June 27th – 14h00 to 18h00 & July 4th – 14h00 to 18h00 | Dr. Sílvia Machado

Syllabus:

  • Types of cooperation agreements;
  • Legal and Regulatory Requirements for Cooperation, Monitoring and Inspection;
  • Main requirements in the field of HSE, Food Safety and Occupational Medicine.

9th MODULE: 9001.2015 STANDARD REQUIREMENTS (8h)

July 11th – 2:00 p.m. to 6:00 p.m. & July 18th – 2:00 p.m. to 6:00 p.m. | Dra. Sílvia Machado

Syllabus:

  • Principles of ISO 9001.2015;
  • Fundamentals and Vocabulary;
  • High Level Structure;
  • Standard clauses.

10th MODULE: SUPPLIER EVALUATION (4h)

September 05 – 14h00 to 18h00 | Dr. César Gonçalves

Syllabus:

  • The supplier selection and evaluation process;
  • Methods and techniques for selecting suppliers;
  • Supplier evaluation methods;
  • Determining and fundamental criteria in the selection and evaluation process;
  • List of suppliers and how they fit into the quality of service;
  • The importance of evaluating suppliers;
  • Analysis, segmentation and selection of suppliers;
  • Levels of service and quality provided.

11th MODULE: MANAGEMENT OF EQUIPMENT MAINTENANCE AND METROLOGY (4h)

September 12th | 14h00 to 18h00 | Dr. César Gonçalves

Syllabus:

  • Definition of the maintenance process;
  • Organization of maintenance work and team management;
  • Supplier selection and subcontracting;
  • Preventive Maintenance – Maintenance Plans, Work Planning and
    execution;
  • Corrective maintenance and breakdown treatment;
  • Calculation of maintenance costs by equipment.

12th MODULE: PEOPLE AND COMPETENCE (8h)

September 19th – 2:00 p.m. to 6:00 p.m. & September 26th – 2:00 p.m. to 6:00 p.m. | Dra. Sílvia Machado

Syllabus:

  • Legal requirements in the field of people management;
  • Mapping competencies, authorities, tasks and responsibilities by function;
  • Internal communication tools;
  • Internal Training Management.

13th MODULE: AUDITOR PROFILE (4h)

03 October – 14h00 to 18h00 – Dr. Francisco Melo

Syllabus:

  • Auditor: competencies, requirements, responsibilities, attitudes and behavior in an audit context.

14th MODULE: CUSTOMER FOCUS – KEY PROCESSES (8h)

October 10th – 2pm to 6pm & October 17th – 2pm to 6pm | Dr. Sílvia Machado

Syllabus:

  • Regulatory requirements in the context of the client/social response;
  • Procedures and instruments for evidencing and monitoring contracted services;
  • Involvement of all stakeholders in improving the services provided;
  • Key Process Manuals and Quality Assessment Models issued by ISS.

15th MODULE: AUDIT METHODOLOGIES 19011.2018 (8h)

October 24th | 2pm to 6pm & October 31st – 2pm to 6pm | Dr. Francisco Melo

Syllabus:

  • The ISO 19011:2018 standard;
  • Types of audit;
  • Principles of auditing;
  • Managing an audit program;
  • Auditing methods and techniques;
  • Preparing and carrying out the audit;
  • Audit report and closing meeting;
  • Post-audit step.

16th MODULE: PEDAGOGICAL AUDIT (8h)

07 November – 14h00 to 18h00 & 14 November – 14h00 to 18h00 | Dr. Francisco Melo

Syllabus:

  • Audit planning;
  • Drawing up the audit plan;
  • Drawing up the evidence sampling plan for the audit;
  • Audit opening meeting;
  • Critical analysis of QMS documents and records;
  • Observation of the organization’s practices and infrastructure;
  • Interview with the auditee;
  • EA meeting and preparation of the final report;
  • Audit closing meeting.
Trainers

Trainers

TRAINERS

Sílvia Machado

She has a background in Sociology, specializing in Quality Management, Human Resources, Management of Social Organizations, was a lecturer in the Degree in Social Work at the IPV, is a lecturer in several Post-Graduate courses at different Universities, was Director of Human Resources in an organization with around 200 employees, supervisor in Shelters, consultant and auditor in management systems.

Francisco Melo

Degree in Education – Training and Human Resources Management from the University of Minho. Postgraduate in Sociology of Organizations and Work, University of Minho. Postgraduate in Management from the University of Minho. General Manager of ATC. APCER Quality Auditor since 2008. Quality consultant in various social organizations and in the Equal, Q3, FAS, SIQ projects. Teaching experience: Universidade de Psicologia do Porto, CIOR, Escola Superior e Tecnologia de Lamego, ISLA Santarém, Escola de Negócios das Beiras, REAPN. Trainer in QMS areas such as: Quality, Audits, Human Resources Management. Auditor, Consultant and Quality Manager.

João Castro Faria

Law degree 1992
Compulsory military service – 1993/94
Lawyer admitted to the Portuguese Bar Association 15-11-1994
President of the V.N. Famalicão Branch of the Portuguese Bar Association 2001-2003 and 2017-2019
Member of the Municipal Assembly of Vila Nova de Famalicão 2001-2009
Commander of the Famalicenses Volunteer Fire Brigade 2003-2008
First secretary of the Vila Nova de Famalicão Parish Council 2005-2009
Member of the Board of Círculo de Cultura Famalicense [Cidade Hoje Radio/Journal] 2012-2017
Member of the Board of the Creche Mãe e Patronato da Sagrada Família – Centro Social e Paroquial de Santo
Adrião 2018-2021
Member of the Porto Regional Council of the Portuguese Bar Association 2020-2022
Vice-President of the Porto Regional Council of the Portuguese Bar Association 2023

César Gonçalves

Graduated in Business Sciences in 2013 from the Polytechnic Institute of Porto at the School of Management (ESTG); has worked in the area of coordination and quality management control in the social area for over 5 years. Responsible for purchasing, procurement, management and maintenance of infrastructures and equipment. IEFP-accredited trainer in IT, predominantly Windows and Office.

Evaluation and Certificate

Evaluation and Certificate

CERTIFICATE

The trainee will receive a diploma issued by ANGES and a certificate with the number of hours of training, entered into the SIGO platform, through Associação Teatro e Construção, an entity certified by DGERT.

We would also like to inform you that by attending this Master’s course, trainees will be able to gain access to the Internal Quality Auditor Certificate, if they so wish, provided that they can demonstrate specific professional and auditing experience and that they meet the following requirements:

  1. Attend a 4-hour preparation course for the Internal Quality Auditor exam, run by APCER, and attendance is compulsory;
  2. Take a 2h30 Internal Quality Auditor exam;
  3. Submit an application and payment of 50 euros, plus VAT at the rate in force, to APCER.

Related products

Sold out
Compare
Quick view
Add to wishlist
Select options

Legal Requirements for Preparing the 2023 Budget for Social Organizations

30.00€ – 60.00€Price range: 30.00€ through 60.00€
Sold out
Compare
Quick view
Add to wishlist
Select options

May 2nd | Individual Care Plan – New Requirements in ERPI (Ordinance no. 349/2023)

20.00€ – 40.00€Price range: 20.00€ through 40.00€
Compare
Quick view
Add to wishlist
Select options

Certificate | AGEINGCONGRESS2025 – VIII International Congress on Ageing

20.00€
Sold out
Compare
Quick view
Add to wishlist
Select options

Projects (Educational, Establishment and Classroom) and Planning in Early Childhood (Nursery, PE and CATL)

30.00€ – 60.00€Price range: 30.00€ through 60.00€
Sold out
Compare
Quick view
Add to wishlist
Select options

April 2 | Strategies to promote Emotional and Cognitive Well-being in the Elderly

30.00€ – 50.00€Price range: 30.00€ through 50.00€
Sold out
Compare
Quick view
Add to wishlist
Select options

30th Edition | Master in Technical Management and Coordination of Services in Social Organizations

650.00€ – 1,000.00€Price range: 650.00€ through 1,000.00€
Sold out
Compare
Quick view
Add to wishlist
Select options

May 26th | Evaluation of the Curricular and Pedagogical Group Project

30.00€ – 50.00€Price range: 30.00€ through 50.00€
Sold outNew
Compare
Quick view
Add to wishlist
Select options

June 3rd | Master in leadership of people and teams (2nd Edition)

190.00€ – 350.00€Price range: 190.00€ through 350.00€

ANGES – Associação Nacional de Gerontologia Social

Rua Manuel da Mota IPL
Núcleo de Formação de Pombal
3100 – 516, Pombal

912 092 520 | 911 997 434
(Chamada para rede móvel nacional)

geral@anges.pt
Menu
  • Anges
  • Formação
  • Congressos
  • Livros
  • Contactos
  • Projetos
Ligações Úteis
  • Área de Cliente
  • Lista de Favoritos
  • Política de Privacidade
  • Livro de Reclamações Online
Meios de Pagamento
Transferência Bancária | Multibanco | MB Way | Paypal | Payshop
©2025 ANGES. All Rights Reserved.
Barra de financiamento
  • ANGES
    • Presentation
    • Governing Bodies 2022-2026
    • Advisory Board
    • Associates
    • Partnerships
    • Documents
    • Newsletter
    • POLÍTICAS
      • Child Protection Policy
    • News, Notices and Opportunities
  • FORMAÇÃO
    • Courses
    • Certificates
    • Archive
    • Trainers
    • Funded training
  • Events
  • ANGES Aging Simulator
  • DISTINÇÕES
    • Social Merit Medal – Gold Grade
    • Social Merit Flag
    • Prize for caring
  • Books
  • Projects
  • Viseu Dão Lafões Social Innovation Incubator
  • REVISTA RIAGE
  • Contact
  • English
    • Português
    • Español
  • Wishlist
  • Login / Register
Shopping cart
close

Sign in

close

Lost your password?

No account yet?

Create an Account
Sidebar
Start typing to see products you are looking for.