6th Edition | Executive Master in Quality Management Systems in Social Organizations

Timetable and syllabus

INAUGURAL LECTURE

March 07th | 2pm to 6pm

1st MODULE: LEADERSHIP AND ORGANIZATIONAL COMMITMENT (4h)

March 14 | 2 p.m. to 6 p.m. | President of ANGES

Syllabus:

• Leading efficiently;
• Communicate effectively;
• Promoting well-being;
• Managing and motivating people and teams.

2nd MODULE: MANAGEMENT BY PROCESS (8h)

March 21st – 2pm to 6pm & March 28th – 2pm to 6pm | Dr. Francisco Melo

Syllabus:

• Identify, characterize and analyze the different processes in the QMS;
• Processes and their interactions;
• Processes, procedures and work instructions;
• Methodologies and evaluation criteria;
• Authority and responsibilities;
• Availability of resources.

3rd MODULE: UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT (8h)

April 04 – 14h00 to 18h00 & April 11 – 14h00 to 18h00 | Dr. Francisco Melo

Syllabus:

• The importance of understanding the organization and its context;
• Tools and techniques for understanding the organization and its context;
• Articulation of organizational and contextual analysis and risk-based thinking.

4th MODULE: ADVANCED IT TOOLS (8h)

09 May – 14h00 to 18h00 & 16 May – 14h00 to 18h00 | Dr. César Gonçalves

Syllabus:

• Excel as a quality management tool and resource;
• Statistical data processing;
• Data import;
• Pivot tables;
• Date and time functions.

5th MODULE: GDPR WITHIN THE QMS (4h)

May 23rd – 14h00 to 18h00 | Dr. João Castro Faria

Syllabus:

• The GDPR and the new data processing paradigm;
• Data processing in 3rd sector institutions: problems associated with the various social responses;
• The new data processing obligations and their practical implementation;
• General principles of data processing, responsibilities of data processors and rights of data subjects;
• Role and responsibilities of Data Controllers, subcontractors;
• The role of the Data Protection Officer: profile and skills;
• The four dimensions of the RPGD: physical security, IT, procedures and changing mentalities.

7th MODULE: RISK-BASED THINKING (8h)

May 30th – 2pm to 6pm & June 6th – 2pm to 6pm | Dr. Francisco Melo

Syllabus:

• Concepts of risk-based thinking;
• Concepts and risk identification;
• Risk analysis;
• Risk assessment;
• Risk management;
• Risk monitoring and review.

7th MODULE: QUALITY MANAGEMENT TOOLS (8h)

June 13th | 2pm to 6pm & June 20th | 2pm to 6pm | Dr. Francisco Melo

Syllabus:

• Flowchart;
• Ishikawa diagram;
• Check sheets;
• Pareto diagram;
• Control Cards;
• PDCA;
• SWOT analysis;
• Risk Analysis – FMEA.

8th MODULE: LEGAL AND NORMATIVE REQUIREMENTS FOR THE THIRD SECTOR (8h)

June 27th – 14h00 to 18h00 & July 4th – 14h00 to 18h00 | Dr. Sílvia Machado

Syllabus:

• Types of cooperation agreements;
• Legal and Regulatory Requirements for Cooperation, Monitoring and Inspection;
• Main requirements in the field of HSE, Food Safety and Occupational Medicine.

9th MODULE: 9001.2015 STANDARD REQUIREMENTS (8h)

July 11th – 2:00 p.m. to 6:00 p.m. & July 18th – 2:00 p.m. to 6:00 p.m. | Dra. Sílvia Machado

Syllabus:

• Principles of ISO 9001.2015;
• Fundamentals and Vocabulary;
• High Level Structure;
• Standard clauses.

10th MODULE: SUPPLIER EVALUATION (4h)

September 05 – 14h00 to 18h00 | Dr. César Gonçalves

Syllabus:

• The supplier selection and evaluation process;
• Methods and techniques for selecting suppliers;
• Supplier evaluation methods;
• Determining and fundamental criteria in the selection and evaluation process;
• List of suppliers and how they fit into the quality of service;
• The importance of evaluating suppliers;
• Analysis, segmentation and selection of suppliers;
• Levels of service and quality provided.

11th MODULE: MANAGEMENT OF EQUIPMENT MAINTENANCE AND METROLOGY (4h)

September 12th | 14h00 to 18h00 | Dr. César Gonçalves

Syllabus:

• Definition of the maintenance process;
• Organization of maintenance work and team management;
• Supplier selection and subcontracting;
• Preventive Maintenance – Maintenance Plans, Work Planning and
  execution;
• Corrective maintenance and breakdown treatment;
• Calculation of maintenance costs by equipment.

12th MODULE: PEOPLE AND COMPETENCE (8h)

September 19th – 2:00 p.m. to 6:00 p.m. & September 26th – 2:00 p.m. to 6:00 p.m. | Dra. Sílvia Machado

Syllabus:

• Legal requirements in the field of people management;
• Mapping competencies, authorities, tasks and responsibilities by function;
• Internal communication tools;
• Internal Training Management.

13th MODULE: AUDITOR PROFILE (4h)

03 October – 14h00 to 18h00 – Dr. Francisco Melo

Syllabus:

• Auditor: competencies, requirements, responsibilities, attitudes and behavior in an audit context.

14th MODULE: CUSTOMER FOCUS – KEY PROCESSES (8h)

October 10th – 2pm to 6pm & October 17th – 2pm to 6pm | Dr. Sílvia Machado

Syllabus:

• Regulatory requirements in the context of the client/social response;
• Procedures and instruments for evidencing and monitoring contracted services;
• Involvement of all stakeholders in improving the services provided;
• Key Process Manuals and Quality Assessment Models issued by ISS.

15th MODULE: AUDIT METHODOLOGIES 19011.2018 (8h)

October 24th | 2pm to 6pm & October 31st – 2pm to 6pm | Dr. Francisco Melo

Syllabus:

• The ISO 19011:2018 standard;
• Types of audit;
• Principles of auditing;
• Managing an audit program;
• Auditing methods and techniques;
• Preparing and carrying out the audit;
• Audit report and closing meeting;
• Post-audit step.

16th MODULE: PEDAGOGICAL AUDIT (8h)

07 November – 14h00 to 18h00 & 14 November – 14h00 to 18h00 | Dr. Francisco Melo

Syllabus:

• Audit planning;
• Drawing up the audit plan;
• Drawing up the evidence sampling plan for the audit;
• Audit opening meeting;
• Critical analysis of QMS documents and records;
• Observation of the organization’s practices and infrastructure;
• Interview with the auditee;
• EA meeting and preparation of the final report;
• Audit closing meeting.