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Non-member, Partner |
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2nd Edition | Executive Master in Quality Management Systems in Social Organizations
700.00€ – 1,100.00€
Possibility of being recruited as an APCER internal auditor
ANGES Members: 700€ | Non-Members: 1100€
The training can be paid for in 8 installments, between October 2022 and May 2023
ANGES Members: 8 x 100€ | Non-Members: 8 x 150€
If you wish to pay in installments, please request a registration form by e-mailing geral@anges.pt.
Additional information
Framework and Objectives
Framework and Objectives
FRAMEWORK AND OBJECTIVES
The growing importance of social economy organizations has boosted and demanded the adoption of new management tools and methodologies, in a drive to improve responses and services.
A dynamic promoted by a higher level of demand from families in particular and society in general. This positive, dynamic and growing evolution makes it possible to provide organizations with distinctive technical and human skills that facilitate excellent services and responses, with the fundamental purpose of ensuring that the needs and expectations of families and the community are met.
With this Master’s degree, professionals and social organizations strengthen their individual skills and improve collectively:
- Provide trainees with the skills to implement and manage a quality management system;
- To know and implement the different normative references available for the social sector;
- Gain competence in promoting positive and transformative organizational change;
- Acquire the skills required for certification as an internal auditor;
DESTINATIONS
Managers of social organizations; Technical and technical directors of social organizations; Managers of social organizations; Managers and technicians involved in quality management systems;
FUNCTIONING
Classes will be held online via the ZOOM platform, which will allow trainers and trainees to share and ask questions without leaving home, avoiding travel and logistical hassles, and to attend and participate in classes from anywhere. The timetable presented demonstrates a concern for reconciling family and work, through a more extensive calendar in terms of time, with weekly sessions, alternating fortnightly between Fridays from 6.30pm to 10.30pm and Saturdays from 9am to 1pm, softening the workload with different trainers, allowing the student to research, read the documents shared in a timely manner between sessions.
Syllabus
Syllabus
LEGAL AND NORMATIVE REQUIREMENTS FOR THE THIRD SECTOR (8h)
November 4th, Friday, from 6:30 p.m. to 10:30 p.m.
November 5th, Saturday, from 9 a.m. to 1 p.m.
Sílvia Machado
Syllabus:
⊳ Typology of Cooperation Agreements;
⊳ Legal and Regulatory Requirements for Cooperation, Monitoring and Inspection;
⊳ Main Requirements in the field of Health and Safety, Food Safety and Occupational Medicine
PROCESS MANAGEMENT (8h)
November 18th, Friday, from 6:30 p.m. to 10:30 p.m.
November 19th, Saturday, from 9 a.m. to 1 p.m.
Francisco Melo
Syllabus:
⊳ Identify, characterize and analyze the different processes in the QMS;
⊳ Processes and their interactions;
⊳ Processes, procedures and work instructions;
⊳ Methodologies and evaluation criteria;
⊳ Authority and responsibilities;
⊳ Availability of resources.
UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT (8h)
November 25th, Friday, from 6:30 p.m. to 10:30 p.m.
November 26th, Saturday, from 9 a.m. to 1 p.m.
Francisco Melo
Syllabus:
⊳ The importance of understanding the organization and the context
⊳ Tools and techniques for understanding the organization and the context
⊳ Articulating the analysis of the organization and the context and risk-based thinking
9001.2015 STANDARD REQUIREMENTS (8h)
December 16, Friday, from 6:30 p.m. to 10:30 p.m.
December 17th, Saturday, from 9 a.m. to 1 p.m.
Sílvia Machado
Syllabus:
⊳ Principles of the ISO 9001.2015 Standard;
⊳ Fundamentals and Vocabulary;
⊳ High Level Structure;
⊳ Clauses of the Standard.
RISK-BASED THINKING (8h)
January 6th, Friday, from 6:30 p.m. to 10:30 p.m.
January 07, Saturday, from 9 a.m. to 1 p.m.
Francisco Melo
Syllabus:
⊳ Concepts of risk-based thinking
⊳ Risk concepts and identification
⊳ Risk analysis
⊳ Risk assessment
⊳ Risk treatment
⊳ Risk monitoring and review
ADVANCED IT TOOLS (8h)
January 20th, Friday, from 6:30 p.m. to 10:30 p.m.
January 21, Saturday, from 9 a.m. to 1 p.m.
César Gonçalves
Syllabus:
⊳ Excel as a quality management tool and resource;
⊳ Statistical data processing;
⊳ Importing data;
⊳ Pivot tables;
⊳ Date and time functions;
QUALITY MANAGEMENT TOOLS (8h)
February 3rd, Friday, from 6:30 p.m. to 10:30 p.m.
February 4th, Saturday, from 9 a.m. to 1 p.m.
Francisco Melo
Contents:
⊳ Flowchart
⊳ Ishikawa diagram
⊳ Check sheets
⊳ Pareto diagram
⊳ Control charts
⊳ PDCA
⊳ SWOT analysis
⊳ Risk analysis – FMEA
⊳ 5W2H
GDPR WITHIN THE QMS (4h)
February 17th, Friday, from 6:30 p.m. to 10:30 p.m.
Filipa Magalhães
Syllabus:
⊳ The GDPR and the new data processing paradigm
⊳ Data processing in 3rd sector institutions.sector: problems associated with the various social responses
⊳ The new obligations in data processing and their practical implementation
⊳ General principles of data processing, responsibilities of data processors and rights of data subjects
⊳ Role and responsibilities of Data Controllers, subcontractors
⊳ The role of the Data Protection Officer: profile and skills
⊳ The four dimensions of the GDPR: physical security, IT, procedures and changing mentalities
PEOPLE AND COMPETENCE (8h)
February 18th and March 4th, Saturday, from 9:00 a.m. to 1:00 p.m.
Sílvia Machado
Syllabus:
⊳ Legal requirements for people management;
⊳ Mapping competencies, authorities, tasks and responsibilities by function;
⊳ Internal communication tools;
⊳ Internal training management;
CUSTOMER FOCUS – KEY PROCESSES (8h)
March 24th, Friday, from 6:30 p.m. to 10:30 p.m.
March 25th, Saturday, from 9 a.m. to 1 p.m.
Sílvia Machado
Syllabus:
⊳ Regulatory requirements in the context of the client/social response;
⊳ Procedures and instruments for evidence and monitoring of contracted services;
⊳ Involvement of all stakeholders in improving the services provided; Key Process Manuals and Quality Assessment Models issued by ISS
MANAGEMENT OF EQUIPMENT MAINTENANCE AND METROLOGY (4h)
March 17th, Friday, from 6:30 p.m. to 10:30 p.m.
César Gonçalves
Syllabus:
⊳ Definition of the maintenance process;
⊳ Organization of maintenance work and team management;
⊳ Selection of suppliers and subcontracting;
⊳ Preventive maintenance – maintenance plans, work planning and execution;
⊳ Corrective maintenance and handling breakdowns;
⊳ Calculation of maintenance costs by equipment;
SUPPLIER EVALUATION (4h)
March 18th, Saturday, from 9:00 a.m. to 1:00 p.m.
César Gonçalves
Syllabus:
⊳ The process of selecting and evaluating suppliers
⊳ Methods and techniques for selecting suppliers;
⊳ Methods for evaluating suppliers;
⊳ Determining and fundamental criteria for the selection and evaluation process;
⊳ List of suppliers and their role in service quality;
⊳ The importance of evaluating suppliers;
⊳ Analysis, segmentation and selection of suppliers;
⊳ Levels of service and quality provided.
AUDIT METHODOLOGIES 19011.2018 (8h)
April 14th, Friday, from 6:30 p.m. to 10:30 p.m.
April 15th, Saturday, from 9 a.m. to 1 p.m.
Francisco Melo
Syllabus:
⊳ The ISO 19011:2018 standard
⊳ Types of audit
⊳ Principles of auditing
⊳ Managing an audit program
⊳ Audit methods and techniques
⊳ Preparing and carrying out the audit
⊳ Audit report and closing meeting
⊳ Post-audit step
AUDITOR PROFILE (4h)
April 28th, Friday, from 6:30 p.m. to 10:30 p.m.
Francisco Melo
Syllabus:
⊳ Auditor: skills, requirements, responsibilities, attitudes and behavior in an audit context.
PEDAGOGICAL AUDIT (8h) – April 29, Saturday, from 9:00 a.m. to 1:00 p.m. and May 5, Friday, from 6:30 p.m. to 10:30 p.m.
Francisco Melo
Syllabus contents:
⊳ Planning the audit
⊳ Drawing up the audit plan
⊳ Drawing up the evidence sampling plan for the
⊳ audit
⊳ Audit opening meeting
⊳ Critical analysis of documents and records and records of the QMS
⊳ Observation of the organization’s practices and infrastructures
⊳ Interview with the auditee
⊳ EA meeting and preparation of the final report
⊳ Audit closing meeting
LEADERSHIP AND ORGANIZATIONAL COMMITMENT SEMINAR (4h)
Date to be agreed with trainees
Ricardo Pocinho
Syllabus:
⊳ Leading efficiently
⊳ Communicating effectively
⊳ Promoting well-being
⊳ Managing and motivating people and teams
TRAINERS
Ricardo Pocinho
Degree in Law, Doctorate in Training Processes from the University of Salamanca, and in Psychogerontology from the University of Valencia, Post-Doctorate in Education Sciences, Specialty of Permanent Education and Adult Training from the University of Coimbra. Adjunct Professor at the School of Education and Social Sciences of the Polytechnic of Leiria, Integrated Researcher at the Interdisciplinary Center for Social Sciences (CICS.NOVA) IPLEIRIA, and collaborating researcher at various research centers in various countries. President and Scientific Coordinator of the National Association of Social Gerontology.
Sílvia Machado
She has a background in Sociology, specializing in Quality Management, Human Resources, Management of Social Organizations, was a lecturer in the Degree in Social Work at the IPV, is a lecturer in several Post-Graduate courses at different Universities, was Director of Human Resources in an organization with around 200 employees, supervisor in Shelters, consultant and auditor in management systems.
Francisco Melo
Degree in Education – Training and Human Resources Management from the University of Minho. Postgraduate in Sociology of Organizations and Work, University of Minho. Postgraduate in Management from the University of Minho. General Manager of ATC. APCER Quality Auditor since 2008. Quality consultant in various social organizations and in the Equal, Q3, FAS, SIQ projects. Teaching experience: Universidade de Psicologia do Porto, CIOR, Escola Superior e Tecnologia de Lamego, ISLA Santarém, Escola de Negócios das Beiras, REAPN. Trainer in QMS areas such as: Quality, Audits, Human Resources Management. Auditor, Consultant and Quality Manager.
Filipa Magalhães
Graduated in Law from the Faculty of Law of the University of Lisbon. Postgraduate in Legal and Political Sciences and Master in Law (pre-Bologna) from the Faculty of Law of the University of Coimbra, in Legal and Political Sciences. PhD student in Law at the Faculty of Law of the University of Lisbon. She has been a trainer and speaker at seminars promoted by the Order of Certified Accountants – with which she has collaborated in the preparation of manuals on Labor Law and the Data Protection Legal Regime; Vida Económica: F3m; UNAVE, CEFA, among other entities.
César Gonçalves
Graduated in Business Sciences in 2013 from the Polytechnic Institute of Porto at the School of Management (ESTG); has worked in the area of coordination and quality management control in the social area for over 5 years. Responsible for purchasing, procurement, management and maintenance of infrastructures and equipment. IEFP-accredited trainer in IT, predominantly Windows and Office.
Evaluation and Certificate
Evaluation and Certificate
CERTIFICATE
The trainee will receive a diploma issued by ANGES and a certificate with the number of hours of training, entered into the SIGO platform, through Associação Teatro e Construção, an entity certified by DGERT.
We would also like to inform you that by attending this Master’s course, trainees will be able to gain access to the Internal Quality Auditor Certificate, if they so wish, provided that they can demonstrate specific professional and auditing experience and that they meet the following requirements:
- Attend a 4-hour preparation course for the Internal Quality Auditor exam, run by APCER, and attendance is compulsory;
- Take a 2h30 Internal Quality Auditor exam;
- Submit an application and payment of 50 euros, plus VAT at the rate in force, to APCER.
