March 22 | Attitudes, tools and strategies of the technical director of senior social responses (2nd Edition)

Contents

General Objectives:

– Recognize the role of the technical director in Private Social Solidarity Institutions;

– Acquire knowledge about the functions, responsibilities and role of the technical director in Private Social Solidarity Institutions;

– To equip participants to improve their professional practice in the various senior social services;

– To share with participants theoretical concepts, scientific knowledge and practical skills that will improve their performance and reduce their burden.

Specific Objectives:

– Apply communication skills appropriate to the profile of the technical director;

– Apply stress management intervention strategies and conflict management techniques;

– Understand the role that motivation, affection and emotions play in the daily performance of the technical director.

Program

– Technical management: concept; legal framework, functions and challenges;

– The role of the technical director in managing his team:

a) Recognize the importance of people in social organizations that support the elderly;

b) Communication within teams of caregivers;

c) Effective communication, assertiveness and empathy;

d) Stress in teams of elderly caregivers and its management;

e) The role of leadership in organization and teamwork;

f) The responsibility of leadership;

g) Fundamental techniques for motivating individuals and teams;

h) Assertiveness strategies and techniques;

i) Knowing how to deal with difficult behavior and situations;

j) Effective management of the technical director’s working time.