Contents
General Objectives:
– Recognize the role of the technical director in Private Social Solidarity Institutions;
– Acquire knowledge about the functions, responsibilities and role of the technical director in Private Social Solidarity Institutions;
– To equip participants to improve their professional practice in the various senior social services;
– To share with participants theoretical concepts, scientific knowledge and practical skills that will improve their performance and reduce their burden.
Specific Objectives:
– Apply communication skills appropriate to the profile of the technical director;
– Apply stress management intervention strategies and conflict management techniques;
– Understand the role that motivation, affection and emotions play in the daily performance of the technical director.
Program
– Technical management: concept; legal framework, functions and challenges;
– The role of the technical director in managing his team:
a) Recognize the importance of people in social organizations that support the elderly;
b) Communication within teams of caregivers;
c) Effective communication, assertiveness and empathy;
d) Stress in teams of elderly caregivers and its management;
e) The role of leadership in organization and teamwork;
f) The responsibility of leadership;
g) Fundamental techniques for motivating individuals and teams;
h) Assertiveness strategies and techniques;
i) Knowing how to deal with difficult behavior and situations;
j) Effective management of the technical director’s working time.
