30th Edition | Master in Technical Management and Coordination of Services in Social Organizations

Syllabus

Start September 30, 2022 and end March 31, 2023
HUMAN CAPITAL INVOLVEMENT (20H)

Managing people and teams
Creativity in Leadership and Motivation (8h)

Module schedule:
September 30th, Friday, from 6:30 p.m. to 10:30 p.m.
October 01, Saturday, from 9:00 a.m. to 1:00 p.m.

Ricardo Pocinho
a) People and organizations: Challenges of the 21st century;
b) Stress in people and teams and its management;
c) Strategies for conflict management;
d) Leadership and leaders’ styles and role;
e) Tools for leadership, frustration and satisfaction;
f) Motivational behaviors;
g) Fundamental techniques for individual and team motivation.

Effective communication tools (4h)

Module schedule:
October 14th, Friday, from 6:30 p.m. to 10:30 p.m.

Sara Gordo

a) Behavioral communication styles: Aggressiveness, Passivity and Assertiveness;
b) Interpersonal relationships;
c) Assertiveness strategies and techniques;
d) Effective communication
e) Positive opinions: Feedback
f) Knowing how to deal with difficult behavior and situations. The DESC method.

Teambuilding Strategies, Empowerment (4h)

Module schedule:
October 15th, Saturday, from 9 a.m. to 1 p.m.

Ricardo Pocinho
a) Strategies for optimizing results;
b) Methodologies for defining intentions, objectives and action plans;
c) Strategies for focusing on solutions;
d) Boosting teamwork;
e) Teambuilding practices and dynamics;
f) Empathy and interaction;
g) Effective and efficient communication: Practical verbal and body communication strategies.

Principles of Ethics and Deontology in Professional Practice (4h)

Module schedule:
October 28th, Friday, from 6:30 p.m. to 10:30 p.m.

Cristóvão Margarido and Rui Santos
a) Ethics, deontology and morality;
b) The major ethical issues in social intervention;
c) Humanization in organizational work;
d) The ethical dilemma;
e) Practical cases that exemplify the ethical dilemma.
f) Standards of Conduct in Care and Home Visits.

LEGAL AND REGULATORY CONTEXT OF SOCIAL ORGANIZATIONS (48H)

Legal Framework for Social Responses: Monitoring and Inspection Actions (8h)

Module schedule:
October 29th, Saturday, from 9 a.m. to 1 p.m.
November 11th, Friday, from 6:30 p.m. to 10:30 p.m.

Sílvia Machado
a) Regulatory and legal compliance regarding infrastructures, equipment, food safety and human resources;
b) Cooperation Agreements: signing and compliance;
c) Typical and Atypical Social Responses – legal and regulatory context: Ordinances, Circulars and Decree-Laws and standards;
d) Methodologies, techniques and responses to audits, monitoring and inspection actions.

Legal and contractual framework for employment in the third sector (16h)

Module schedule:
November 25th, Friday, from 6:30 p.m. to 10:30 p.m.
November 26th, Saturday, from 9 a.m. to 1 p.m.
December 16th, Friday, from 6:30 p.m. to 10:30 p.m.
December 17th, Saturday, from 9:00 a.m. to 1:00 p.m.

Filipa Matias Magalhães
a) Hiring employees: contractual arrangements and their regimes;
b) Requirements for the conclusion of the contract and rules to be complied with;
c) Rights and duties of the contractual parties and consequences of non-compliance;
d) The management and organization of working time – working hours and their arrangements;
e) The regime of absences and their consequences;
f) f) The vacation regime and its accounting, enjoyment and payment;
g) g) Flexibility of time, place of work and functional content – limits and operationalization;
h) h) Rules on terminating the contract – procedures and regimes;
i) i) The disciplinary procedure;
j) j) Rules for drawing up duty rosters;
k) k) Remuneration and remuneration supplements.

Uncomplicating and applying the GDPR, legal capacity and legal representation of users (4h)

Module schedule:
January 6th, Friday, from 6:30 p.m. to 10:30 p.m.

Rui Barreira
a) The General Data Protection Regulation and the National Enforcement Law and their implementation in the Third Sector;
b) GDPR implementation methodology – 5 phases;
c) The 4 aspects of implementation: IT security, physical security, documents and awareness;
d) The specific characteristics of each social response;
e) Reviewing forms, documents and contracts;
f) Reorganization and sensitization of the internal structure;
g) Data subjects’ rights and their exercise
h) Challenges and opportunities for the third sector;
i) The legal personality and capacity of users – specificities of the different social responses;
j) The incapacity of users and its supply;
k) Procedure, duties and rights of users’ guardians.

Signaling and Operationalization – Accompanied Major Statute (4h)

Module schedule:
January 07, Saturday, from 9 a.m. to 1 p.m.

Rui Barreira
a) What does it mean to be an “accompanied adult” and what are the implications?
b) Who can request accompaniment?
c) Who is the person for whom the accompaniment is intended?
d) How to request accompaniment?
e) What issues are assessed by the judge during the process?
f) Who can be appointed as an accompanying person?
g) Who can choose the accompanying person?
h) What are the accompanying person’s duties?
i) Is it possible for people who don’t suffer from any health, disability or behavioral problems to take any measures to prevent a possible need for accompanying?

Calculation of Tuition Fees, Contractual Relationship and Internal Regulations (8h)

Module schedule:
January 20th, Friday, from 6:30 p.m. to 10:30 p.m.
January 21st, Saturday, from 9:00 a.m. to 1:00 p.m.

Francisco Melo
a) Rules for calculating monthly fees in cooperation agreements;
b) Interpretation of documents proving income/expenses (IRS, Settlement Note, Capital, property, etc);
c) Legal framework: regulations and contracts;
d) Definition and construction of regulations and contracts.

The Financial Side of Operational Management (4h)

Module schedule:
February 3rd, Friday, from 6:30 p.m. to 10:30 p.m.

Nuno Rodrigues
a) Budget and Accounts Report: preparation, legal requirements and monitoring;
b) Balance sheets: from preparation to general interpretation;
c) Tools for calculating the real average cost of the user;

STRATEGIC AND SUSTAINABLE MANAGEMENT (16H)

Organizational Strategy: Vision to Action (8h)

Module schedule:
February 4th, Saturday, from 9 a.m. to 1 p.m.
February 17th, Friday, from 6:30 p.m. to 10:30 p.m.

Sílvia Machado

a) Strategic Vision: Mission, Vision, Values and Institutional Policies:
b) Organizational Diagnostic Instruments: How to implement;
c) Methodologies for Assessing the Degree of (In)Satisfaction of Stakeholders;
d) Strategic Plan: drafting, monitoring and evaluation;
e) Activity/Action Plans: from design to coordinated action.

Quality and Audits as Management Tools (8h)

Module schedule:
March 3rd, Friday, from 6:30 p.m. to 10:30 p.m.
March 4th, Saturday, from 9 a.m. to 1 p.m.

Francisco Melo

a) Normative references;
b) Principles of the Quality Management System;
c) Definition and construction of processes within the scope of the QMS;
d) Measurement and monitoring mechanisms;
e) Quality Management Tools;
f) Auditing methodologies: Internal and External.

PRACTICAL WORKSHOPS (12H)
Applications, innovation and entrepreneurship – 4h – March 17, Friday, from 6:30 p.m. to 10:30 p.m.
Individual Client Processes – 4h – March 18th, Saturday, from 9:00 a.m. to 1:00 p.m.
Audits and inspections in the field of OHS – Health, Safety and Hygiene at Work – 4h – March 31st, Friday, from 6:30pm to 10:30pm